Comment by halo
Another thing, which would have prevented the problem, would be to have the manual / guide explicitly state the need for Jolla account in order to get updates. Now the guide only says: *Jolla Account...
View ArticleComment by halo
Disabling the "Check for updates" option in the About product menu when not signed in would have helped but this is just a minor improvement opportunity. As long as you complete the startup wizard...
View ArticleAnswer by halo for Unable to update software / OS
As jovirkku stated, signing in to a Jolla account seems to be a mandatory prerequisite. I finally succeeded in signing in, and the update started working immediately.
View ArticleComment by jovirkku
It is a mandatory prerequisite to have the Jolla account activated on the phone. Otherwise the phone will not get any updates, neither for the operating system, nor for the individual applications.
View ArticleComment by michdeskunk
in my opinion when you recover system the OS must be remain on the last firmware like in harmattan PR1.3 that remain such after a recovery...
View ArticleComment by michdeskunk
yes there is a foolish issue that have the store and this bug is cured with the first update. the same for me when a week ago i recovered the phone and i had trouble to update for this matter. you have...
View ArticleComment by PyroDevil
You are able to browse the internet, but apparently didn't have a connection to the update servers? Can you ping? $ ping 8.8.8.8 Does you DNS resolve? (enter any internet address you never been with...
View ArticleComment by halo
It is good information that activating the Jolla account on the phone is a mandatory prerequisite. Now I now that my problem is that I'm not able to sign in to my Jolla account on my phone but always...
View ArticleComment by teun
I would try with a sim card.. and also think you need a jolla account enabled on your device for the store and repos to work.
View ArticleComment by ssahla
I changed the tag to `system-update`, as `update` is reserved for release notes of Sailfish updates.
View ArticleComment by halo
I was actually signed in to my Jolla account all the time on my PC / web browser. Maybe I'll try logging out on my PC to see verify that the problem is not about having two clients / devices being...
View ArticleComment by halo
DNS resolution should be fine as the browser was able to access websites (using domain names, not IP addresses) out-of-the-box. I.e. DNS cache should have been empty.
View ArticleComment by halo
It indeed seems that the connection to update servers fails but I suspect that the device is not even able to open a TCP/IP connection for some reason as my router doesn't see any active TCP/IP...
View ArticleComment by Spam Hunter
I'm pretty sure I had to sign into my jolla account on my phone to get the update. Yes, "Oops!, Something went wrong", pops up quite a bit. So I signed into Jolla account on my PC, stayed logged in,...
View ArticleComment by halo
Thanks for the comments. I'll have to wait approx. a week to get the SIM card (due to changing the operator) but I hope accessing updates and internet over WLAN doesn't require a SIM card. I think...
View ArticleUnable to update software / OS
I just received my brand new Jolla yesterday. The first thing I tried to do was to update the software to the latest version but I ran into some trouble there: 1. The device does not pop up a...
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